Welcome to Our DebtZee
About Us
DebtZee
DebtZee is an asset resolution company, specializing in comprehensive debt recovery solutions through strategic legal interventions. Our approach emphasizes timely actions in accordance with judicial, regulatory, and statutory guidelines.
We seamlessly integrate collection, analytics, and legal expertise, employing traditional methods like tele-calling and field visits.
At DebtZee, our commitment to excellence ensures a professional and precise execution of debt recovery strategies, grounded in ethical practices and expertise. We stand as a reliable partner in the pursuit of effective debt resolution
Read MoreCore Services
DebtZee specializes in professional debt collection and credit management outsourcing services.
Target Clients
The company serves financial institutions such as banks, NBFCs, lending fintechs, ARCs, and other corporate entities.
Services Offered
DebtZee provides a range of services including debt resolution, tracking, negotiation, and monitoring of repayment.
Commission Method
The company operates on a "no collection, no commission" basis, charging commissions only on the amount of debts recovered.
DebtZee
Our Differentiator – A Collection Company Driven by Technology and Data
DebtZee
Our Differentiator – A Collection Company Driven by Technology and Data
Tele Callers
Field Executive
Operations Team–
Support team-
Services
Debt Management
"DebtZee specializes in personalized debt management solutions, helping individuals regain financial control and work towards a debt-free future."
Collections & Recovery
"DebtZee excels in collections and recovery services, offering efficient solutions to reclaim outstanding debts and streamline financial processes."
Legal Services
"DebtZee provides comprehensive legal services, ensuring swift and effective resolution of debt-related legal matters for our clients' peace of mind."
Outbound Call Support
"DebtZee offers proactive outbound call support, assisting clients with personalized communication strategies to optimize debt recovery efforts."
Features
Collection & recovery engine
Our in-house module triples collection efficiency in the Advanced Collection Management System
- Customer segmentation & analytics
- Customer contact initiation
- Customer engagement and contact establishment.
- Strong technology enablement.
- Campaigns.
- Robust horizontal operating practices.
Team Functional
- Tele Callers – 30
- Tele Calling Supervisors – 3
- Operation Manager – 2.
- Accounts Team – 2.
- Administrates Team – 2.
- Field Executive – 50+.
- Field Supervisor – 3.
- Field Manager – 1.
- Central Team – 4.
- IT Team – 2.
Communication Focus: DebtZee
has integrated 'native calling' as a fundamental element of our overall collection strategy
Regional Language Expertise (Marathi, Gujarati, Tamil, Telugu, Malayalam, Kannada)
A dedicated team of 30 callers, strategically hired for campaigns.
Resulting in a 2x performance uplift due to nativelanguage proficiency and enhanced connectivity.
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A dedicated team of 30 callers who also serve as coordination points for field operations team.
These versatile callers possess multi-faceted experience and are ready to work across various pools (across buckets) with a high degree of product information
Communication Focus: DebtZee
has integrated 'native calling' as a fundamental element of our overall collection strategy
T
SMS/IVR starts at 9am 4 times day
T + 2
SMS/IVR, Missed call and outbound calling on interest customers
In-bound calling
T + 3
Refreshed SMS/IVR basis first 3 days of output
Time of messaging/IVR to designed specific to customer sets
T + 4
End of campaign
Set of customers for field or tele calling interventio
Campaign Excellence: DebtZee
has developed a superior 'Campaign Management' system, ensuring comprehensive customer communication and engagement
Campaigns customized based on product, customer profile, and contactability
Digital collections comprise
- SMS/IVR Inbound calling (each SMS includes a dedicated number for customer response)
- Outbound calling (targeting customers engaged with IVR for over 20 seconds, etc.)
Our Advanced Collection System (ACS)
streamlines bank and NBFC collections through multiple interfaces
WBS
Web based system to set and allocate targets to agent
Account Allocations
Allocation to agencies and agents – Rules based system Instant allocation to respective devices
Tele-caller + Field Collections
Connecting tele-caller dialer systems, Mobile app assisted pickups, status updates and ereceipt issuance
Payments
Tracking of payment from collection to posting against customer account
Reconciliation
System driven reconciliation with the bank statement
Debt Management
Settlement, Legal and Repossession processes
MIS reports and Tracking
Real time effort, performance and money tracking
DebtZee planning
to acquire over 600 PIN codes throughout India, including 78 urban centers with Field Operations Staff (FOS)
Contact
Address
Mumbai Maharashtra
Email Us
info@debtzee.com
Open Hours
Monday - Saturday
9:00AM - 7:00PM