Debt Management
Proven initiatives in contact establishment: 63% chance of establishment contactibility of customer through in-house engine
Collections & Recoveryt
Technology led collection: we have developed propriety collection module which has 7 key elements form customer contact establishment, engagement, campaigns to payment
Customized segmentation and analytics driven campaigns: we design analytics driven campaigns for collection (identifying right set of customers to approach and execution)
Campaign: We have designed campaigns (SME + IVR) for customer engagement, moratorium payments, pre- approved settlement, loan restructuring etc. for our clients. Significant boost to overall collection
Legal Services
Fraud, Legal and cases pertaining to business practices, lending and recovery and the same which need retrieval of documents and exceptionally old records.
For all the complaints received from the regulator, timelines as mandated by respective regulator will be adhered to
Outbound Call Support
Domestic/ International Customers CAN Call for Support using CRM Based tele calling model, 20 dedicated callers working for us on various clients (English, Hindi, Marathi, Tamil, Telegu, Malayalam, Guajarati & Bengali )
Tele Callers help to contact establishment, PTP generation, conversation of NC and RNR customers. Predictive auto dialer